Privacy Policy

Effective date: July 11, 2026

Lokaly (“Lokaly”, “we”, “us”, or “our”) helps you discover nearby places (restaurants, hotels, attractions, nightlife) and events through our mobile app and website at locally.world (together, the “Service”). This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By using Lokaly, you agree to the practices described here.

Information We Collect

Account information. When you create an account, we collect your name, email address, phone number, and (optionally) a profile photo. You can sign up with an email and password, or through Google Sign-In or Apple Sign-In, in which case those providers share basic profile details with us as permitted by your settings with them.

Location data. With your permission, we collect your device’s precise location so we can show you places and events near you. You can decline this permission and instead select a city manually. See the “Location Data” section below for details.

Content you create. We collect the reviews (text and photos), ratings, and favorites you add to the Service.

Bookings and payments. When you buy tickets to events, we keep records of your bookings and payment transactions so we can process your purchase, show your ticket history, and handle refunds.

Device and usage data. We automatically collect information about how you use the Service, such as the screens you view, the searches you make, your device type, operating system, app version, and general diagnostic data. This helps us fix problems and improve the app.

How We Use Your Information

We use your information to:

Provide the Service by showing you nearby places, events, and search results.
Create and manage your account and let you sign in.
Process ticket bookings, payments, and refunds.
Display your reviews, ratings, and profile to other users where you choose to post publicly.
Personalize your experience, including recommendations based on your activity.
Power aggregate features. For example, activity across many users may inform in-app features like trending places. This kind of data is combined so it does not identify you individually.
Communicate with you about your account, bookings, or changes to the Service.
Maintain safety and moderate content, including reviewing flagged reviews.
Debug, analyze, and improve the Service.

We do not sell your personal information.

Location Data

Location is at the heart of Lokaly, so we want to be clear about how it works:

We only access your device’s precise location if you grant permission through your device settings.
We use your location to find places and events near you and to center the map on where you are.
If you prefer not to share your location, you can select a city manually and browse that way. The core discovery experience still works.
You can revoke location permission at any time in your device settings. The app will fall back to manual city selection.

How We Share Information

We share information only in the following circumstances:

Service providers. We use Google Firebase and Google Cloud to run the Service (see “Data Storage & Security”), and the Google Places API and Google Maps to provide place and map data. Your search and map interactions are processed by these Google services to return results.
Sign-in providers. If you sign in with Google or Apple, those providers process your sign-in and share basic account details with us.
Other users and the public. Reviews, ratings, your display name, and your profile photo are visible to other users when you post publicly.
Business owners and event organizers. When you book a ticket, the event organizer receives the booking details needed to honor your ticket and handle refunds.
Legal reasons. We may disclose information if required by law, legal process, or to protect the rights, safety, or property of Lokaly, our users, or others.
Business transfers. If Lokaly is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

We do not sell your personal information to third parties.

Data Storage & Security

Your data is stored using Google Firebase services (Firestore, Cloud Storage, and Cloud Functions) and is processed on Google Cloud infrastructure. Google maintains industry-standard physical, technical, and organizational security measures for this infrastructure.

We take reasonable steps to protect your information, including encrypted connections and access controls. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account credentials confidential and contact us immediately at help@locally.world if you suspect unauthorized access to your account.

Data Retention

We keep your information for as long as your account is active or as needed to provide the Service. Booking and payment records may be retained longer where needed for accounting, dispute resolution, or legal compliance. When you delete your account, we delete or anonymize your personal information within a reasonable period, except where we are legally required or permitted to retain it.

Your Rights & Choices

Access and update. You can view and edit your profile information in the app’s account settings.
Deletion. You can request deletion of your account and associated personal data through the app or by emailing help@locally.world. We will act on verified requests within a reasonable time.
Location permission. You control location access through your device settings and can turn it off at any time.
Your content. You can delete your own reviews, photos, and favorites in the app.
Communications. You can opt out of non-essential notifications through the app or your device settings.

Depending on where you live, you may have additional rights under local law, such as the right to object to certain processing or to receive a copy of your data. To exercise any of these rights, contact us at help@locally.world.

Children’s Privacy

Lokaly is a general-audience service and is not directed at children under 13. You must be at least 13 years old to use the Service. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at help@locally.world and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app or by email before the changes take effect. The “Effective date” at the top of this policy shows when it was last revised. Continuing to use the Service after changes take effect means you accept the updated policy.

Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information, contact us at help@locally.world.